Fraud Monitoring Agent - COO Division

Position Summary

To act immediately upon notifications from Mastercard or Visa on any compromised accounts by blocking the accounts and contacting the customer.

Requirements & Experience

  • Must be a citizen or Permanent Resident of Brunei Darussalam.
  • Minimum 5 ‘O’ level including IT subject or Diploma in Banking / IT related fields.
  • Good command of English.
  • Good sense of business acumen.
  • Risk consciousness with the ability to identify risk issues with limited information.
  • Self-starter with the ability to work under pressure and tight deadlines.
  • Good people skills and a team player.
  • Proficient in personal computers, web-based applications, Microsoft Office, especially Microsoft Excel and strong interpersonal skills.
  • Possesses detail-oriented writing skills and a strong ability to follow through on assigned tasks.
  • Knowledge in IT-related and other basic programming.

Key Responsibilities

  • To release the amount on hold due to failed transactions upon verifications from the relevant party.
  • To perform maintenance on the warning bulletin, if necessary, for any fraudulent cards upon verification and endorsement.
  • To log all maintenance requests escalated.
  • To do any other tasks that may be required from time to time.
  • Stand in when any team is on leave if required.

To Apply

Send your complete resume with supporting documents to or Human Resources and Human Capital Division, 6th Floor, BIBD Headquarters, Bandar Seri Begawan, Negara Brunei Darussalam by 25 July 2024.

Please state you email subject as  HRD100262024.

Only shortlisted candidates will be notified for interview.

Apply Now

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