Technical Support Officer (Self-Service Terminal)

Technical Support Officer (Self-Service Terminal), IT Service Management Department

Lead the end-to-end management of self-service terminals (ATM/CDM/CQM), including installation, configuration, maintenance and relocation.
Ensure high system availability and performance through effective troubleshooting and diagnostics in collaboration with vendors.
Manage and resolve incidents and service requests promptly, ensuring adherence to established processes and service standards.
Investigate and escalate complex issues, driving timely resolution and service recovery.
Monitor daily operations and track task progress, ensuring delivery within timelines and immediate escalation of critical issues.
Provide regular updates and insights to the Senior IT Service Management Officer (Head) on operational performance and outstanding issues.
Maintain strong technical expertise, offering guidance and support on specialized systems and solutions.
Contribute to the development and enhancement of procedures, standards and service levels to continuously improve service quality.
Ensure all activities are properly documented, compliant and aligned with IT governance and operational best practices.

Must be a Citizen or Permanent Resident of Brunei Darussalam.
Bachelor’s Degree in Computer Science, Computer Studies, Information Technology or a related field; OR
Higher National Diploma in Computer Science, Computer Studies, Information Technology or other relevant field with a minimum of 3 years working experience.
ITIL certification will be considered an added advantage.

Intermediate knowledge of network and server infrastructure
Hands-on experience with deployment and support tools
Good understanding of ITIL framework and industry best practices
Strong analytical thinking and problem-solving skills
Excellent communication and interpersonal abilities
Self-driven, proactive, and able to work independently
Ability to lead, coordinate, and manage technical teams
Exposure to project management practices, including requirement gathering, planning, and relevant tools.

Send your complete resume with supporting documents to omp.hrd@bibd.com.bn by 20 May 2026.

Please state your email subject as HRD100162026.

Only shortlisted candidates will be notified for interview.

Interested in working at a place where the heartbeat is in tune with yours?